Punta Cana’s international airport was recently issued the “Best Airport in Latin America & Caribbean” award. This award is issued by the Airports Council International (ACI) to the airports that annually handle between five to 15 million passengers.
The Airport Quality of Service Awards 2016 (ASQ) is a global program that surveys passengers traveling through international airports on their scheduled travel day. The idea is to obtain their opinions on 34 key performance indicators, including airport access, check-in, security check, restrooms, shops and restaurants Some 600,000 individual surveys, in 41 languages and in 84 countries, are carried out by ASQ. Each airport is given the same survey with the goal of creating an industry database that will allow airports to compare their situation with other airports in the world.
The ASQ Awards are delivered to those airports that have been rated the best by their customers.