The 487-room all-inclusive Royalton Punta Cana beachfront hotel was recently issued its second Golden Apple Award, a top honor issued by Apple Vacations, one of the world’s most important tour operators.
The award is given to international hotels that provide their guests with the highest level of service, as revealed through its customer satisfaction surveys.
During a reception hosted by Apple Vacations in Chicago Mauricio Zarate, the CEO of the Royalton Punta Cana Resort & Casino, explained: “This award represents the voice of our customers and we are delighted that our investment in providing top-quality service has been recognized and appreciated.”
Guests can voice their opinions through questionnaires provided by the U.S.-based tour operator to determine the level of satisfaction of the services they received during their stay at the hotel.
Overall, the Royalton Punta Cana received a score of 83 out of 100, making it one of the highest rated hotels by U.S. tourists.
All-Inclusive Luxury Service
“All-In Luxury” is the slogan used by the Royalton brand to describe their Punta Cana facility. The concept is designed for people looking for unique spaces but with personalized attention.
The 485-room hotel offers guests spacious and comfortable rooms, all elegantly decorated with a modern decor. There is a special 27-room section for adults only. Seven of these rooms have direct access to the pool.
A la Carte Restaurants
The hotel’s “Cazador Steak House” specializes in fine American steaks; its Japanese Teppanyaki and Sushi Bar “Zen” offer a la carte Japanese cuisine; the “Grazie Tratorria” offers an exquisite Italian menu.
Other options: the OPA Mediterranean Cuisine, the “Cava Tapas Bar,” and the buffet restaurant “Marché Gourmet,” featuring international cuisine.
It also offers 24-hour room service for those who enjoy privacy.
Royalton guests can also enjoy a nearby water park, as well as volleyball, table tennis, tennis, aerobics and motorized water sports.
Top-Quality Relaxation and Rejuvenation Spa
The hotel’s top-quality spa features hydrotherapy; a thermal circuit that offers activation, relaxation and detoxification options; also wide expert masseuses, body treatments, facials, therapeutic hot springs circuit; 11 special booths, special area for soon-to-be-brides, beauty salon, locker rooms and soaking tubs. Also, a modern gymnasium.
Guests can opt for exclusive personalized services through the facilities provided by the hotel’s Diamond Club, which offers private check-in services, butler service, beach club, priority restaurant, honeymoon and presidential suites, as well as many other VIP amenities.
Wi-Fi and free international calls
All rooms have free unlimited wi-fi service, as well as telephone calls from the room at no cost to North America and most European countries. All rooms have USB power charging stations and Bluetooth audio in the room.